Wellbeing
“Mum has been much quieter after dinner this week.”
Family · residential setting
Patient and family voice, heard early
The people closest to care notice the first signal.
PulseMD gives patients, clients, residents, families and friends a safe, simple way to share what they notice while the moment still matters, before context is lost, concern becomes complaint, or good care disappears without being seen.
Voice or text in seconds · no account friction · Privacy Act 2020-aligned · New Zealand data residency · works alongside your existing systems
Family voiceJust now
“She was included in choosing her clothes today. It made an enormous difference.”
Built to sit upstream of the systems and governance processes you already trust.
Not a satisfaction scoreHuman reviewRole-based accessDefined retentionNo individual scoring
“If it matters on Tuesday night, why do we wait until next month to ask about it?”
01
The moment
A routine changes. An answer conflicts. A kindness lands.
02
The wait
Details soften. Families hesitate. Good practice goes unrecorded.
03
The formal process
A specific signal arrives as a vague score, or not at all.
The missing layer
True experience is hard to hear when people have to save it up.
Monthly and quarterly processes matter. Complaints and safeguarding channels matter. But they are not designed to preserve every small observation in context. Families may fear being identified or labelled difficult. Positive practice is easier to share, yet even that is often lost to time.
PulseMD creates a protected route for the quiet evidence between formal touchpoints.
What becomes visible
Not more feedback. Better signal.
A short observation keeps the detail that makes an experience useful. Concerns can surface earlier. Positive practice can be recognised and repeated.
Communication
“Three different people gave us three different answers about the appointment.”
Family · shared yesterday
Good care
“The night staff spoke to him with such patience when he was distressed.”
Friend · positive signal
Dignity & choice
“He was given time to finish what he was saying. That mattered.”
Family · client voice
Comfort & equipment
“Her chair still doesn’t fit comfortably at the dining table.”
Family · surroundings
Inclusion
“The team helped her plan the day around what she wanted to do.”
Family · practice worth repeating
How it works
Easy to share. Safe to hear. Useful to act on.
The experience is deliberately light for the person speaking and deliberately structured for the people responsible for listening.
01
Share
10 to 20 sec voice or text
02
Cluster
AI themes the signals
03
Surface
Drift on one dashboard
04
Act
Intervene earlier
From moment to pattern
One comment is an experience. Repeated signal is operational intelligence.
PulseMD helps leaders see what is recurring across a setting, service, shift or region while protecting the people behind the observations.
Recurring experience
Communication gaps, changing routines, dignity, comfort and inclusion grouped across time.
Good care recognised
Acts of patience, judgement and kindness made visible so strong practice can be repeated.
Action and movement
See whether ownership and intervention changed what people actually experienced.
Signal becomes pattern
Watch three observations become one leadership theme.
The same protected example carries through capture, clustering and action while the complete product screens remain available around it.
Operational pulseMeridian Care
LivePulseMD groups protected observations into the rising theme “Communication and routine changes”, with 14 signals across 3 services.
The complementary second stream
Patient and family voice leads. Staff signal completes the picture.
People receiving care experience the service. Families see continuity across days, months and years. Staff see the workarounds, pressures and near-misses inside each shift.
Together, those perspectives give leaders a truer operational view without turning voice into individual monitoring.
Outside-in signal
Experience, dignity, communication, continuity and trust.
Inside-out signal
Workflow friction, capacity, safety and team pressure.
Speaking up should lead somewhere
Listening is what happens next.
PulseMD carries signal from the moment it is shared to the point where change can be seen and communicated.
Hear
Capture the observation while detail and context are intact.
Understand
Group recurring signals into a pattern leaders can review.
Act
Assign ownership, agree the response and track movement.
Show
Tell the community what changed and listen for what happens next.
RisingCommunication and routine changes14 protected signals
- 1AcknowledgedLeadership has seen the pattern
- 2ActionedOwned by Clinical Operations
- 3SharedFamilies now receive a same-day note when evening routines change.
Across care settings
The language changes. The need to be heard early does not.
PulseMD uses the words people use in each setting, from patients and residents to clients, families, friends and care teams.
Hospitals & health systems
Wards, theatres, ED, discharge
ExploreAged care & nursing homes
Residential aged care, homes
ExploreDisability & supported living
Supported living, day programs
ExploreCommunity & home care
Home care, visiting teams
ExploreFor New Zealand hospitals, aged residential care, disability support and community care, from one service to a whole system.
Earlier, not louder
Less noise. Earlier signal.
Not another alert feed.
Every other system adds notifications. PulseMD does the opposite, it clusters recurring signals into a handful of meaningful trends, so leadership focuses on patterns, not fragments. Designed to identify meaningful operational patterns, not create more noise.
Every other system
142 alerts this month, each one a page
PulseMD
Handover friction14 signals · rising
Staffing pressure11 signals · watch
Discharge delays9 signals · easing
3 patterns, named and trending
Alongside existing governance
Upstream of your stack, not a replacement for it.
PulseMD sits upstream of the incident report and alongside your EHR, your complaints and BI systems. It also gives patients and families a lightweight way to surface friction that never becomes a formal complaint, operational intelligence, not a satisfaction score. No major IT project. No workflow redesign. No disruption to existing reporting systems. Minimal-to-no integration required.
Patients · clients · residents · families · staff
a 10–20 second observation
PulseMD · early-signal layer
Themes, trends and drift, weeks earlier
Incident / ERS
Your EHR
Complaints
BI & reporting
Signals flow one way, into the systems you already run.
For the buying committee
The human case first. The proof each leader needs behind it.
Every member of the committee gets a clear path from patient and family experience to the operational, clinical or technical evidence they own.
Clinical Leaders
See the experience and operational pattern together
ExploreQuality & Safety
Hear experience, safeguarding and near-miss signals early
ExplorePhysicians
A 10-second complement to ERS
ExploreNurses & staff
Share what doesn’t feel right, heard early
ExploreIT & Security
CIO / CISO / CMIO, posture, data agreements, residency
ExploreTrust by design
Voice only works when people believe it is safe to use.
Privacy, restraint and transparent governance are part of the product, not language added after the fact.
What’s shared
“Nobody explained why Mum’s routine changed”
no name · no ID · no tracking
“She has been quieter after dinner this week”
no name · no ID · no tracking
“The night staff showed such patience”
no name · no ID · no tracking
What leadership sees
Communication and wellbeing
unit-level theme · 14 signals · rising
Theme below 5 voices
stays hidden until enough people say it · k-anonymity
De-identified and aggregated at the unit and theme level. Never identifies a person.
De-identified and aggregated
Leadership visibility is designed around grouped operational patterns, not individual reporters.
Find patterns, never people
PulseMD is not designed to rank, track or score patients, families or staff.
Alongside formal channels
Safeguarding, complaints, incidents and emergencies keep their established routes.
Controlled and documented
Role-based access, defined retention and region-specific handling are documented for each deployment.
The enterprise ceiling
Start with one department. See across your whole system.
From a single unit to regional, state and national benchmarking, compare facilities, find what good looks like, and learn why. PulseMD becomes your organizational learning layer.
National200+ orgs
State38 orgs
Region12 orgs
Your unitsignals per 100 beds
Compared inside de-identified cohorts. Peers are never named.
“One comment is an experience. Repeated signal is operational intelligence.”
10 to 20s
To share a voice or text observation
2 streams
Outside-in experience and inside-out staff signal
0
Individuals identified, tracked or scored
Start with one setting
Hear what people notice now, not what they can still remember later.
Start with one setting and establish the right language, access points, governance and success measures with patients, clients, families, staff representatives and service leadership.
A senior member of our team responds the same business day.