From a moment of care to a pattern leadership can act on.
Patients, clients, residents, families and friends share what they notice while the context is intact. PulseMD turns repeated experience into operational intelligence, with staff signal adding the inside view.
Easy to share. Safe to hear. Useful to act on.
The whole loop is deliberately light for the person speaking and deliberately structured for the people responsible for listening.
Share
10 to 20 sec voice or text
Cluster
AI themes the signals
Surface
Drift on one dashboard
Act
Intervene earlier
Step one · share
Designed for the moment the experience is still clear.
A patient, client, resident, family member or friend scans a QR code and shares a short voice or text observation. There is no account to create and no long form to finish. Good care is as important to capture as friction or concern.
- •Wellbeing and changing presentation
- •Communication and delays
- •Dignity, choice and inclusion
- •Comfort, surroundings and good care
Patient and family voice first, staff signal alongside
One theme, every voice
Communication and routine changes
63 signals · 4 kinds of reporter · rising
Where repeated experience becomes a pattern.
Recurring themes, positive practice, trend acceleration, hotspots and drift, on one calm view that helps leadership decide what deserves attention.
Continuous experience signal
Voice or text, captured in 10 to 20 seconds, no long form, account or classification burden.
AI clustering & theming
Thousands of raw signals grouped automatically into named themes leaders can act on.
Trend acceleration & drift
See which patterns are building before they peak, colour-coded calm → watch → rising → critical.
Operational hotspot detection
Drill from the whole system to the single unit where a theme is concentrating.
Positive-practice recognition
Kindness, dignity, inclusion and sound judgement made visible so strong care can be repeated.
Role-based, governed visibility
Configurable governance and role-based views, the right people see the right level.
The product connects moments, not just screens.
Watch three protected observations resolve into one rising leadership theme.
PulseMD groups protected observations into the rising theme “Communication and routine changes”, with 14 signals across 3 services.
Staff signal adds the operational context.
Patients and families describe what care felt like and what changed. Staff can add the workarounds, handover friction, capacity pressure and near-misses behind that experience. PulseMD brings the two perspectives together without treating either as a verdict about an individual.
The capture experience remains quick and familiar: voice or text, four plain categories, no clinical coding and no judgement about whether an observation is formal-report worthy.
From a pattern seen to a change shared.
Leadership can acknowledge, own and act on a theme, then publish a protected update back to the people who surfaced it.
- 1AcknowledgedLeadership has seen the pattern
- 2ActionedOwned by Clinical Operations
- 3SharedFamilies now receive a same-day note when evening routines change.
Built to find patterns, never to identify a person.
Signals are minimized, de-identified and aggregated at the unit and theme level for leadership pattern-spotting. PulseMD does not identify, track or score individuals, and is built in support of Just Culture, designed to be co-developed with your clinical leads and staff representatives.
Not an EHR. PulseMD does not require access to your EHR or structured personal and health information to operate. Any incidental personal and health information is handled under a Data Processing Agreement with full the Privacy Act 1988 and the Australian Privacy Principles safeguards, and no personal and health information is used to train models.
What’s shared
“Nobody explained why Mum’s routine changed”
no name · no ID · no tracking
“She has been quieter after dinner this week”
no name · no ID · no tracking
“The night staff showed such patience”
no name · no ID · no tracking
What leadership sees
Communication and wellbeing
unit-level theme · 14 signals · rising
Theme below 5 voices
stays hidden until enough people say it · k-anonymity
De-identified and aggregated at the unit and theme level. Never identifies a person.
Patients · clients · residents · families · staff
a 10–20 second observation
PulseMD · early-signal layer
Themes, trends and drift, weeks earlier
Signals flow one way, into the systems you already run.
Upstream of your stack, not a replacement for it.
PulseMD sits upstream of the incident report and alongside your EHR, your complaints and BI systems. No major IT project. No workflow redesign. No disruption to existing reporting systems. Minimal-to-no integration required.
The system that does the opposite of a notification.
Every other system adds alerts. PulseMD clusters recurring signals into a handful of meaningful trends, so leadership focuses on patterns, not fragments. Designed to identify meaningful operational patterns, not create more noise.
Every other system
142 alerts this month, each one a page
PulseMD
3 patterns, named and trending
Hear what people notice now, not what they can still remember later.
Start with patient and family voice in one setting, or combine it with staff signal from the beginning. Minimal-to-no integration, no workflow redesign and an honest pilot plan.
A senior member of our team responds the same business day. · Explore the Trust Center